Fast Response Part of Service Defining Golden Rule Plumbing, Heating & Cooling

Working by life’s golden rule and providing cost–effective plumbing, heating and cooling services are the hallmarks of Golden Rule, Plumbing, Heating & Cooling’s business. Recently, this respected service provider began promoting the core values it believes sets it apart. Much has been made of the overall customer service experience provide by the professionals of Golden Rule. A key component of that experience is fostered by Golden Rule’s exceptionally fast response time.

“We have the fastest response time because we only service existing residential homes and have more service trucks on the road than any other company in the metro,” said Bobby Johnson, sales and marketing manager at Golden Rule Plumbing, Heating & Cooling.

Johnson noted that everyone at Golden Rule is aware that plumbing and HVAC calls are often emergency driven.

“The nature of our line of work is that you don’t really care about us until you really need us, when there is a problem, when water is somewhere it shouldn’t be or you are hot or cold. Then customers need us immediately,” note Johnson.

Respect and understanding – the first two of the R.U.L.E.S. that make up Golden Rule’s core values of respect, understanding, loyalty, expertise and service – drive this Des Moine-area business to address a residential customer’s needs as quickly as possible. Johnson noted that Golden Rule understands that people call the first company that comes to mind and will often select whoever can most quickly provide service.

Of course, providing quality service is still key once response is in place.

“Once you have us to your house, by living our R.U.L.E.S., then it won’t be a question of who to call the next time,” Johnson added.

One way Golden Rule achieves both its quick response time and its highly-rated service is via its annual membership program. The company’s Gold Club Membership is good for 12 months from purchase and includes two system checks and a plumbing inspection. The program offers front-of-the-line service and negates both trip fees and diagnostics charges. Members also receive ten percent off needed repairs.